Frequently Asked Questions

Each August, Respondus requires a new password that must be entered by August 31 or the program quits working. To get the new password, go to the Software/Downloads  page and click download. A page will appear with the updated password. The new password is typically available beginning in early July.

No ITS doesn’t keep track of software purchases made by your department. It is the departments' responsibility to keep software certificates, email order confirmation and licenses for auditing purposes.

Visit // to learn about the Microsoft Enrollment for Education Solutions (EES).  EES is managed by reseller SHI, Casey Dellsperger, 504-302-1651,

The Express Products Lists (EPLs) are lists of products that can be purchased at a reduced cost for educational entities. Numerous companies worked with ITS Jackson to create a contract on behalf of Mississippi educational entities. You can learn more about the EPL at

The EPLs provide Mississippi State University the highest price discounts. Numerous product are are listed on the EPLs.

Go to the Software/Downloads page and scroll down to the GIS product title you wish to install. Fill out and submit the form and come the ITS Help Desk to get software.

A provision for purchasing an unlimited number of licenses at a discount. Most require yearly renewal fees. One set of the media is duplicated and distributed. Each license requires accurate record keeping and/or reporting. Consequently, every copy and every installation must be registered by completing the Request Form on the ITS Licenses Page.

A discount based on the volume purchased - the higher the volume, the lower the per-unit cost.

A product list can be found at here. From this site you can register for the product and in most cases, download the software immediately. For software that requires media, it is available at the ITS Help Desk at 108 Allen Hall. To assist in serving clients in a timely fashion please return the software on the next business day from checkout.

One license is meant for one machine. Copying the contents of a diskette or other media onto more than one computer without specific permission is illegal. The same is true for copying the contents of a diskette or CD to another diskette or CD.

A legal way of protecting intellectual property. Copyright law, which governs the use of software, is very straightforward; it is illegal to copy a piece of software for any reason other than as a backup unless expressly permitted by the copyright holder. Copyright infringement is a crime and is punishable by fines and/or imprisonment.

When a new computer is purchased that includes software, insist on a certificate authenticating that the software is legally licensed.

No, you have only one license. Upgrading does not create a second license. However, if you own a license for version 2.0 and purchase a license for version 3.0, you own two separate licenses.

You should keep the original license card, if possible, and keep a photocopy of the completed registration card. Other items such as the End User License Agreement, the original user's manual, original media, purchase order, and sales receipt serve as proof of purchase.

You will submit the completed Software Request Form on the ITS Software/Downloads Page. Check the Update Codes only button. You will receive the update codes via email.

If you have questions not included here, contact the Help Desk