Maintainence/Production Support

System maintenance and production support is provided for departmental and university-wide business and student information systems. This includes, but not limited to, providing enhancements and modifications to existing systems, produce reports and management information, monitor and tune application software, install and test upgrades, correct software errors, provide user support when problems and/or questions arise, respond to end-user emergencies, provide training, develop specifications for system software, coordinate the installation and implementation of packaged software, act as liaison between the software vendor and the user, and investigate new technologies.