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Home > Information > Documentation > Virtualfactsheets > Virtual Factsheet Troubleshooting Tips
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Virtual Factsheet Troubleshooting Tips
- Opening the file may take a few seconds. Please be patient
and do not click on the window.
- Control panels (play, rewind, fast forward, volume and video
length) are below the video window.
- If video does not appear, click Reload or Refresh.
- If video does not appear after you click Reload (Refresh)
or if the video is fuzzy, erratic or freezing, you may need
to change a setting in RealPlayer.
- RealPlayer requires a minimum of 16 bit color in Windows
95, 98, ME, NT and 2000. If your computer is incapable of
displaying at least 16-bit color, you may only get a black
square in RealPlayer when you play content.
To check your color settings:
- Click the Start menu, choose Settings,
and then Control Panel.
- Double-click the Display icon.
- Click the Settings tab.
- Make sure that High Color or True Color
is selected in the colors list.
- Click OK.
- Restart your computer if prompted.
- RealPlayer requires Microsoft DirectDraw (DirectX) certified
drivers. Sometimes the driver incorrectly reports the capability
of the video hardware to RealPlayer, causing RealPlayer
to think that the video hardware can do things that it cannot.
When the video is optimized and the video hardware cannot
support the optimization, problems will occur. Problems
range from poor quality or garbled video to RealPlayer becoming
unresponsive and system freezes.
If you experience similar problems,
try disabling the Optimized Video setting in RealPlayer
using the following directions:
- Open RealPlayer
- From the View pull-down menu, select the Preferences
option.
- The Preferences dialog box will appear, click
on the Performance Tab.
- In the lower right corner of the box there is an option
called Used Optimized Video Display. Deselect
this option (make sure there is not a checkmark in the
box).
- Click OK.
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